Frequently Asked Questions (FAQ)

Welcome to our FAQ page. If you don’t see the answer to your question here, please don’t hesitate to CLICK HERE or give us a call at 1 (800) ONE-WEEK. Our design specialists are at your service to clarify any and all inquiries. We believe that the more informed you are, the better service we can provide, and the happier you'll be with your dream bathroom remodel.

Will I be able to select my own styles and cabinets?

Of course. We have a vast selection of styles from Modern to Traditional, whether you are doing a full or partial remodel. This also includes cabinet selections in a wide variety of finishes and door styles.

If we don’t have something that is perfect for you, we’d love to hear your product suggestions as we’re always interested in expanding our offering. The reason we prefer to work with product that we have experience with is many-fold. By purchasing similar brands consistently, we are able to get incredible pricing, making our pricing to you that much more competitive. In addition to the benefit of efficiency that comes with the experience of working with the same brands over and over, we also know these brands meet our standards of quality and workmanship. This is so important as our clients deserve a well warranteed project.

How many paint color choices will I have, what brand of paint do you use?

We use only the finest Dunn Edwards paint finishes and have thousands of colors to choose from.

Will I have a good selection of tiles, countertops, granite and marble?

Yes. Our tile, solid surface countertops and natural stone countertops come in a large variety of styles and colors. We can provide granite, marble, Quartz, Caeserstone, Silestone, Corian and Corastone tops as well as other options. Although our tile, accent and liners selection is virtually unlimited, most of our clients prefer we assist them in narrowing the selection to assist them in the decision making process.

Am I limited in choice of bathroom fixtures / lighting fixtures?

While the fixture and lighting selection is virtually unlimited, we have chosen the most popular and highest quality fixtures from hundreds of well known manufacturers like Kohler, Moen, Grohe and Toto. The key is to use quality products that we have tested and are certain will look great, serve you for many, many years and fit within a reasonable budget. We’re certain that our variety will meet your needs, and if for some reason we don’t regularly use a brand you’re familiar with, we’d love to have your suggestions – just call us!

Will I work with a designer?

Yes... the One Week Bath processes are managed by experts in every area, from start to finish. Our Bath Design Specialists will come to your home and work side by side with you to assist you to create your dream bathroom from scratch or will assist in making key changes to your existing bathroom to transform it within your budgetary constraints. You can sit back and relax as we guide you or get heavily involved. It's YOUR bathroom!

Will the material used be top quality?

We only use the highest quality products which is why we are able to guarantee our projects. Additionally, we want you to be able to enjoy your dream bathroom without any warranty issues for many many years.

Can you create a bath geared for seniors (Walk-In Tub, etc.) in one week?

We do have Universal Design experience which allows us to recommend what might be best for your individual situation. Whether it’s a walk-in tub, changing a tub to a shower or simply non-skid tile and grab bars, we have many design selections that take changing needs and lifestyles into consideration – without sacrificing design!

Your Bath Designer will assist you in the proper decision.

Why would I want to use One Week Bath?

Clients tell us that there are five main reasons that they chose to use One Week Bath:

Speed: We really can remodel most bathrooms in just one week. Everyone has heard about the nightmares of the endless remodeling project. We are so certain we’ll finish on time that if we fail to keep our promise, we will pay you for every day that we are late. We don’t rush so you don’t have to sacrifice anything for speed. We have a proven system that works!
Convenience: We offer the total package: all-in one service from design to product procurement to construction, full remodels, partial remodels, permits to dumpsters, you name it. You literally never have to leave your home or worry that your job will be endlessly delayed because something wasn’t done to code or not ordered. Our designers help with every decision and we handle all of the details. It’s that simple...Design-Build-Done!™
Safety: Our customers never have security concerns and don’t need to be terrified about various individuals coming in and out of their home for weeks on end. Every one of our workers is a certified One Week Bath employee – they are background checked and trained in our facilities, making our clients feel secure and safe. Our clients also report feeling happy and comfortable seeing the same qualified team on Monday as they do on Friday which allows them to go about their day without waiting around or worrying.
Expert Service: We only build bathrooms – over one thousand so far! You wouldn’t go to a heart doctor to get your appendix out; why would you choose a contractor that doesn’t specialize? Our installers are intensively trained by us to ONLY build bathrooms. That translates into our work being completely efficient and of the highest possible quality. Practice makes perfect!
Price Guarantee: Many contractors will surprise you with change orders and additional costs all throughout your job. They might not share all the “extras” like permitting, dumpster costs, and required upgrades when they are trying to give you an unrealistic price that will entice you to buy. At One Week Bath, we will tell you the exact cost of your remodel, from start to finish – before we take a hammer to your walls. There won’t be anything “you didn’t think of” because we think of everything. You can sleep at night knowing that when you remodel with us, you will know everything up front and, will not incur huge cost increases.

How much will the job cost?

This will depend on a variety of factors such as size of bathroom, complexity of layout and choice of products. Lower price points can be achieved with simulated tile slide in units. Our powder rooms and partial remodels can even be priced lower than this.

Where can I see some of the prior work?

If you browse the photo gallery on our website, you can see a small sampling of the hundreds of dream bathrooms we’ve completed. Of course, with over 1,000 bathrooms built, we can’t post them all. In addition, your Bath Design Specialist can bring portfolio books of completed projects when they come out to visit you in your home.

How do I make arrangements?

Simply CLICK HERE or contact us at 1 (800) ONE-WEEK. Let our representative know that you would like to speak with one of our Bath Design Specialists. Before you know it, you’ll have all the information you need to make the right decisions for your project.

Can I arrange a payment schedule?

Please ask us about financing possibilities as they change often.

Is there a guarantee on the work?

Yes. All of our work carries a one year warranty and many of our products have warranties as long as "lifetime". We’ll be happy to explain the details in our conversation with you.

Is money held in escrow until the job is completed and signed off?

We typically require a deposit to order materials and book your start date but we don't require full payment until the project is 100% complete.

What happens if the job is not completed on time?

We pay you!!! Yep, it's in our contract. We are so sure that we can meet our commitment that we will pay you $200 per day for every day we are late.

Will I know exactly what I will be getting once I make a commitment?

Of course. This is something that is very unique about One Week Bath and our system. Most contractors do not provide complete selection AND construction services. We feel that our expertise on the installation side is a valuable asset during the design process and vice-versa. We really want you to love everything you’ve chosen. To help you understand exactly what you are getting, our Bath Design Specialist will print out your entire order complete with pictures. You will then sign off, one-by-one on every component of your bathroom. As a double check, our Technical Sales Rep will contact you shortly thereafter to review the selections with you once again.

Do I have to move out of my home while the job is being done?

Absolutely not! We are fast, clean and respectful of you and your home. Our crews straighten up each and every night after the construction day has ended to ensure minimum disruption to you, your family, children, pets and your home. In fact, many of our clients tell us that they miss our crews after they leave!

Are all of your workers licensed and bonded?

We are a licensed General Contractor and carry a surety bond. All of our workers are trained and certified by us in our One Week Bath University.

Who will actually be doing the work? How many workers?

Our crew typically consists of three individuals: a Project Manager who is skilled at many of the key trades, a Tile Specialist and an Assistant. In the case of smaller projects and partial remodels the crew may be two craftsmen instead of three. You will see the same individuals from start to finish which not only gives you comfort, but allows us to create a consistent result for you.

Do you bring all of the supplies at one time?

Yes. All of the supplies and products for your bathroom remodel are received in our warehouse. Each and every product is checked to be certain it is correct and not damaged. All products are loaded into our "pod" and delivered to your home before a hammer hits the wall. Our team opens the magic box and your bath begins to take shape in a matter of hours.

How can you remodel my bathroom in just one week?

We ONLY build bathrooms - our Installers are trained to specifically do this work. Our innovative system and in-depth training program ensure a consistent, high quality one week result.

How long have you been in business?

One Week Bath was founded in 1999. CEO and Founder Matt Plaskoff has been building high-end celebrity homes for over twenty five years. Matt was also the lead consultant on Extreme Makeover: Home Edition. He is "hands-on" in the operations of One Week Bath. We've built over ONE THOUSAND custom bathroom remodels to date!!

Can OWB provide a certificate of insurance?

Yes. We’d be happy to provide this for you.

During the remodeling process, is it necessary for someone to be home at all times?

Not at all. Our installers are background checked and drug tested. They are so trusted that even one of our clients, a twenty year veteran of the LAPD, said he would hand over his keys to our crew and leave his home for the entire week without a thought!

I have already purchased all of my fixtures and hardware. Can OWB just install everything for me?

No. Unfortunately that is not how our business model works. Because we guarantee everything we do, we need to procure the products and personally verify the quality and completeness in our warehouse. Most contractors expect you to buy the right products, choose colors that match, order fittings that work together and verify that everything is correct and delivered to the site. With so many components to a bathroom remodel, this can truly be a nightmare. We want your remodel to be worry-free, so you can be bathing in dreams! We do make some exceptions when the client has purchase one or two elements such as a toilet and faucet or some tile. In order that your project go off without a hitch, we prefer to check the product out before making a commitment to install it. It's for your protection.

Additionally, we have a virtually endless selection of items to choose from, and we're certain you will be able to find things you'll love. Because we'd really like to provide you with a hassle-free, custom remodel, if you're able to return your products, please call us!

Does OWB charge per hour for labor?

No, all costs for the remodel are included in the final contract price.

I have more than one bathroom, do I get a discount? Can you remodel them both in one week?

Absolutely! Ask your design specialist about our multi-bath discounts. Typically we can remodel two bathrooms in one week, however the logistics of every project require us speaking with you before we can commit to that. Unlike most contractors who would prefer to tear all of your baths up at one time (and we know that could be rough if you’re living in the home) we actually prefer to remodel them in succession.

Once construction begins, will the plumbing work in the house/bathroom?

No worries. The plumbing will work everywhere except in the bathroom that is being remodeled.

Can I keep my brand new (shower, sink, tile, floor) and just remodel around it? Will One Week Bath just do a vanity or floor or a shower?

Yes. Our Bath Design Specialist can better assist you with this question as each scenario is unique.

If you claim you can remodel my bathroom in one week, why do I have to wait several weeks before the remodel begins?

After the consultation, the Bath Design Specialist will submit the contract. Ordering, planning, checking and double checking of products, procurement of the permits and planning takes place before we set foot in your home to construct your actual remodel. This proper planning ensures that we can complete your bath in just one week.

When the job begins, what time does construction start and end? Do you work on the weekends?

The installers will typically arrive the first day in the morning between 8am and 10am. Typically, our lead installer will discuss the weekly schedule with you to be certain you are comfortable with our timing. Occasionally, we will work on the weekends if it is necessary. However, most of our crews only work 8am to 4pm Monday through Friday.

Does OWB dispose of the debris and old fixtures?

Absolutely. When we are done all you are left with is the bathroom of your dreams...AND we recycle 77% of all materials that come out of your old dingy bath.

Does OWB guarantee their work? What if I am not happy with the results?

Absolutely, all work is guaranteed. OWB has a Customer Service Specialist that will follow up with you to make sure that all your needs have been met and you are completely satisfied with your bathroom and our service. Your Design Specialist will meet with you at the end of the project to verify that you are thrilled. Finally, a member of our corporate team will contact you periodically after completion to get your unbiased feedback. This is very important to us and our team members are compensated for high client satisfaction.

Can I make changes during and after the remodel?

Unfortunately, making changes during the remodel wouldn't allow us to guarantee that we could finish your bath on time. Our Bath Design Specialist will go through all of your choices and options at the consultation to ensure that you are happy with your decisions. This specialized and streamlined process minimizes the need (and the desire) for any changes. Remember, we want you to be thrilled with your bathroom. We do everything in our power, ahead of time, to make that happen.

Can OWB add additional bathrooms to my home?

One Week Bath can add a bathroom or transform a laundry room into a bathroom within the confines of your existing home footprint. Unfortunately, One Week Bath doesn't build room additions. If that will be necessary, we can refer you to someone we trust or suggest that you undertake that project prior to starting on your remodel. Because it takes several weeks for us to procure all the products for your bathroom, these time frames can be worked out perfectly. In other words, you can get your construction done while we are permitting your bathroom, gathering products and performing quality control on the materials needed for your bathroom. You can also check out Matt's other company, Plaskoff Construction. In all likelihood, they will able to help you with the larger part of your project.

Does OWB pull all the necessary permits for remodeling?

Yes. One Week Bath does everything. Making your remodel a convenient, simple, and enjoyable process is part of our mission.

I live in a condo and the bathroom wall is shared with my neighbor, is that okay?

Our Design Specialist will be happy to determine what it will take to make your bathroom remodel a reality. This may include special permitting or other complexities that we will share with you when we speak – be sure to call us and ask, at 1 (800) ONE-WEEK.

Do you do re-piping?

One Week Bath ties in to existing plumbing only, using the highest quality new copper piping. If you have re-piping that needs to be done, we can help you by providing the name of one of the trusted companies with whom we work.

Can you move a toilet, sink or tub around?

Of course! We are capable of moving plumbing to facilitate your remodel.

Do I sacrifice quality for speed?

Great question! No!

"High quality doesn't have to take forever!™"

We are so sure that our quality is fantastic that we trademarked that phrase and offer a one year warranty on all that we do. As bathroom remodeling specialists, quality and customer satisfaction are our number one priorities. The reality is that a bathroom remodel should not be an endless project. Our system, up front process and unique methods make the dream of a fast remodel a reality.

Do I have to design the bathroom myself?

Of course not! Our Design Consultant will work with you in your home to design your dream bathroom – it’s what they do the best! There are eleven elements in the bathroom and we'll help you make selections based on beauty, functionality and price point. We'll have physical samples so that you can touch, feel and combine them right there in the comfort of your own home where they will actually be installed. How else would you know that the master bathroom floor tile would look fantastic next to your bedroom carpet?

What is included in a complete bathroom remodel?

We gut the entire bathroom, with the exception of walls and ceilings unless of course they are water damaged. We then install everything brand-new. This includes fixtures, fittings, tile, counters, cabinets, mirrors, lighting and all of the other elements that will make your bathroom the most beautiful room in your home.

Does OWB do Jacuzzi Tubs?

Yes! Our Bath Design Specialist can tell you all about them.

Do you repair water damage?

If you have a small amount of water damage, typically our installation crew can deal with this - of course this will depend on the severity of the damage. Our Bath Design Specialist can explain more about that at your consultation. Water damage so severe that it is beyond our ability to repair it is extremely rare: less than .1% of the time.

Can you add a vent fan to my bathroom if I don't have one?

We will generally tie into your existing venting and will be happy to replace one that already exists. Many of the cities are now requiring a vent fan even if the bathroom has a window so we have the capability of doing that. If a new vent needs to be added, your Design Specialist can help you understand what may be involved in making that happen.

Can OWB move an interior wall to extend my bathroom?

Yes, but only if the wall is non-bearing or non-structural. If the wall is structural, we can bring in a structural engineer for consultation and determine what might need to be done to make that a reality. Our Design Specialist can give you more details on how this works.

We hope these FAQ's have been helpful. We are always updating this list, so please don't hesitate to contact us at 1 (800) ONE-WEEK with any questions that we haven't covered.

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